Acorn Community Bank has been voted the best in the south by its members.
The credit union, which has an office in Milton Keynes, helps people on low incomes save and borrow – preventing them from resorting to using payday lenders or loan sharks.
Judging was based on reviews left on the site by people who use services registered with Smart Money People. In more than 880 reviews Acorn earned an average 4.94 out of 5 stars.
The bank previously won the award in 2022 as Wiltshire and Swindon Credit Union, before merging with credit unions in Swindon and Buckinghamshire to become Acorn.
Smart Money People CEO Jacqueline Dewey praised Acorn, saying: “It has been delivering ethical and inclusive financial services to communities across the UK, helping members save securely and access affordable loans.
“Our reviews show that members praise the bank’s clear and straightforward communication, ease of use, and prompt service. As a cooperative owned and run by its members, Acorn is committed to putting people first and supporting local growth through ethical banking.
“Acorn’s dedication to empowering its members and making a positive community impact is truly commendable. The team should be very proud of this well-deserved recognition.”
The bank has granted more than 4,600 loans totalling around £2.5m over the past 12 months.
“After we won the award in 2022 we said we couldn’t allow ourselves to become complacent so we redoubled our efforts to provide the best possible service for our members and I’m absolutely delighted that has paid off,” said Acorn chief executive Clive Henly, “Our sternest critics are our members and it is gratifying that they recognise how hard we work on their behalf. I’d like to pay tribute to all of the staff at Acorn for their commitment and dedication.”
